Onshore support translates to more expensive service, offshore works out cheaper. Both have their own advantages and drawbacks. Companies pick one of these, so that they can sell their service at feasible price.

Now, what did I miss? (scratching me head)… No, I dint. It’s so simple.

Alright, that context is this post – “Accent neutralisation and a crisis of identity in India’s call centres”, and this comment caught my eyes.

He declares :

FACT: Nobody enjoys speaking to Indian call centres, because it’s really difficult to understand what they’re saying.

FACT: Even the Indians who try to disguise their native accent are barely understandable.

FACT: Many people have switched suppliers (be it power, internet, mobile phone, etc) simply because they’re fed up with talking to Indians when they want support.

This part is very interesting..

Personally, I don’t care for Indian accents, and I refuse to speak to Indians on the phone (even if they’re British). This suits me just fine, as I have none of those frustrating calls any more.

If I do need support, and the support is via an Indian call centre, then I go straight to the Terminations department  and tell them I don’t want their services any more. When they ask why this is, I say it’s because I need help but I’m fed up with talking to Indians. They will normally put me straight onto a British person and I can deal with them.

Don’t be shy of telling them you don’t want to speak to Indians. Just because you don’t understand what somebody is saying, it doesn’t mean you’re racist

My brain’s all over the wall.